We aim to despatch your order within 7 business days of us receiving payment. Payment will be taken at the time of placing the order. Once you have placed an order, you will receive an e-mail confirmation saying that we’ve received and are processing your order. You will receive a second e-mail notifying you that the order has been shipped. We send our items using the royal mail standard services, and we would normally expect orders to be delivered within 1 week in the UK, 2 weeks in the EU and 3 weeks for the rest of the world. However, please allow 28 days for delivery.

The shipping rate is calculated according to the weight of your order and the location of the delivery address. We use Royal Mail 2nd Class rates for the UK and Royal Mail Standard Air Mail for Eueope and ROW.. The total cost of postage is added during the checkout process. You can also estimate the shipping at any time by going to the shopping cart page,selecting the shipping country and pressing the update button.

If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 28 days of the date you received the item, unopened (with any seals and shrink-wrap intact if applicable) and we will issue a full refund for the price you paid for the item or replace it to the same value . Postage is at your own expense unless the goods are faulty. Please note: we can only offer refunds on opened items if they are faulty and we are also happy to replace any faulty items free of postage charges.

By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.

Any faulty, damaged or defective goods can be returned with 28 days of delivery for a full refund or replacement item to the same value, and we will reimburse your postage costs. For your protection, we recommend that you use a recorded-delivery service as we cannot consider returns that we don’t receive.

Please send returned items to:
Duke Special Returns
First Column Management
60 Compton Road
Brighton
BN1 5AN
UK

Should your order fail to arrive once you have been notified of despatch, and you can show that you have made every effort to locate it with the postal service and it you gave us the correct address, we will issue a refund or send a replacement.

We accept all major credit and debit cards via Paypal. You can either shop as a GUEST or as a LOGGED IN USER. When you have placed your shopping in your cart and proceed to the checkout, you will automatically be taken to the Paypal website to complete the purchase .You can still pay by card if you don’t have a Paypal account. If you want to complete the transaction as a guest, you will be asked for your billing and shipping address and email address. We do not handle any of your credit card details on our site. Your details will be handled with the utmost security by Paypal. Once payment has gone through on your card, you will then be returned to the Duke Special store. We will never store your credit card information on our website or pass on any of your information to any third parties. If you experience any issues or problems with payment, please email info@dukespecial.com